1st Edition
Accountability in Social Services The Culture of the Paper Program
Accountability in Social Services examines how - and why - social and human services programs can function even though they are monitored by written communication instead of face-to-face interaction. Author Jill Florence Lackey draws on her experience as a consultant for more than 50 social programs and as director of two nonprofit organizations to demonstrate the strong need for accountability mechanisms and an ethics-based leadership when running social service programs. This unique book walks you through the process of how “paper programs” emerge and operate, the monitoring mechanisms that are - and aren’t - in place during program operations, and recommendations to increase accountability in the social service delivery system.
The book examines programs focusing on:
- youth aftercare
- adolescent health
- drug prevention
- rural community development
- crime prevention
- violence intervention
- services to the homeless
- and more.
- Preface
- Acknowledgments
- Chapter 1. Introducing the Paper Program
- Chapter 2. Varieties of Paper Programs
- PAY: The Program in a Box
- The Programs on the Plains Initiative: The Plans to Plan
- The Stories Behind the Stories
- And the Story Does Not End Here
- Chapter 3. The Paper Coalitions
- REDUCE: The Stratified Coalition
- TeenHealth: The Coalition in the Dark
- Project-United-Are-We: A Coalition United in Name Only
- The Stories Behind the Stories
- But the Story Does Not End Here
- Chapter 4. The Paper Information Lines
- TeenHealth: The Media in the Dark
- REDUCE: The Media in the Artificial Light
- The Immigrant Gardens: The Blind Eye
- PC&C: The Stepford Staff
- The Story Behind the Stories
- But the Story Does Not End Here
- Chapter 5. The Other Side of the Page
- The Small Story: The Nondiscretionary Model
- The Big Story: Ethics-Based Leadership
- A Word About Good Leadership
- The Story Does Not End Here
- Chapter 6. The Role Evaluators Can Play, and Why We So Seldom Do
- The Ideal Circumstances for Effective Evaluation Practice
- Why Best Practices in Evaluation Rarely Occur
- Evaluation Feedback and Why It Is So Seldom Used
- And Yet
- Chapter 7. The Paper Program and the Future
- A Venue for Change
- Before Putting This Book Down
- References
- Index
Biography
Jill Florence Lackey