1st Edition
Computer Systems Experiences of Users with and Without Disabilities An Evaluation Guide for Professionals
This book provides to manufacturers, designers and evaluation professionals the necessary tools for balancing design and the assessment phases during the product lifecycle. It proposes an integrated model of interaction evaluation for a holistic analysis of the user experience by both discussing in details the interaction testing methods, and promoting the involvement of disabled users in human computer interaction evaluation.
Brief History of Human–Computer Interaction
Historical Progress of Evaluation Models in Human–Computer Interaction Science
Political Movement and the Standards: Accessibility as the First Pillar
Usability and Design Philosophy: The Second and the Third Pillars
From a Fragmented Set of Usability Evaluation
Methods to the Need for a Unified Evaluation Approach
Merging Design and Evaluation of Interaction: An Integrated Model of Interaction Evaluation
Focus Sections
Box 1.1 A Brief Introduction to the Visualization of Networked Data Sets - Giuseppe Liotta
Box 1.2 From WCAG 1.0 to WCAG 2.0 - Massimo Capponi
Box 1.3 GOMS Evaluation Technique - Simone Borsci, Maria Laura De Filippis
Box 1.4 ACCESS and AVANTI Project: International Initiatives toward the User Interface for All - Maria Laura De Filippis, Simone Borsci
Defining Usability, Accessibility, and User Experience
Introduction: Accessibility, Usability, and User Experience in the Human–Computer Interaction
Concept of Accessibility
Usability: From the Small to the Big Perspective
Relationships and Differences between Accessibility and Usability
User Experience
Conclusion
Why We Should Be Talking about Psychotechnologies for Socialization, Not Just Websites
Introduction: The Psychotechnological Evolution
What Is Psychotechnology?
From Artifacts to Psychotechnologies
Psychotechnologies for Socialization
Web 2.0: From a Network System to an Ecosystem
Conclusion
Focus Sections
Box 3.1 The Biopsychosocial Model and Reciprocal Triadic Causation - Stefano Federici and Fabio Meloni
Box 3.2 Positive Technology - Giuseppe Riva
Box 3.3 Mind, Body, and Sex in Cyberspace - Stefano Federici
Box 3.4 Facebook Contribution to the 2011 Tunisian Revolution: What Can Cyberpsychology Teach Us about the Arab Spring Uprisings? - Yousri Marzouki
Equalizing the Relationship between Design and Evaluation
Active Role of Today’s End-User in the Pervasive Interaction with Psychotechnologies
Equalizing the Design and the Evaluation Processes
Intrasystemic Solution from a Psychotechnological Perspective
Conclusion
Focus Sections
Box 4.1 Smart Future Initiative: The Disappearing Computer and Ubiquitous Computing - Simone Borsci
Why We Need an Integrated Model of Interaction Evaluation
Evaluator’s Perspective in the Product Life Cycle
Objectivity and Subjectivity in Interaction: When the System Overrides the User
Problems and Errors in the Evaluation
Discrimination and Matching of Problems and Errors: The Integrated Methodology of Interaction Evaluation
How to Use the Integrated Methodology: The Decision
Process Carried Out by the Evaluator
Conclusion
Why Understanding Disabled Users’ Experience Matters
Disabled Users’ Experience
Modeling Users’ Interaction Behavior: The Simulation Process
Decision Process for User Testing: Sample Selection and Representativeness of Data
Simulation and Selection of Disabled Users for Composing Mixed Samples
Testing Disabled Users
Conclusion
Focus Sections
Box 6.1 How Many People with a Disability Are There in the World? - Stefano Federici and Fabio Meloni
How You Can Set Up and Perform an Interaction Evaluation: Rules and Methods
What Is the Evaluation Process?
UX and Usability: The Importance of the Users Long and Short-Term Use of a Product
Brief Overview of the Techniques for Assessing UX and Usability
Effectiveness and Efficiency of the Evaluation Process and the Management of the Gathered Data
Grounded Procedure for the Management of Data and to Determine the Number of Problems Discovered by a Sample
Conclusion
Evaluation Techniques, Applications, and Tools
Introduction
Inspection and Simulation Methods of the Expected Interaction
Qualitative and Subjective Measurements for Interaction Analysis
Usability Testing and Analysis of Real Interaction
Conclusion
References
Index
Biography
Simone Borsci holds a PhD in cognitive psychology at the Sapienza University of Rome and currently works as a researcher at Brunel University of London. His researches are focused on different aspects of interaction: the user experience evaluation of interfaces and artifacts, the user preference analysis before and after use, the application of estimation models for determining an optimized sample size for an evaluation test, and the matching between assistive technologies/medical devices and users’ needs. He is also an author or a contributor of more than 30 publications.
Masaaki Kurosu
is a professor at the Open University of Japan. He is also the president of Human-Centered Design Network in Japan. Based on his experience as a usability professional in industry and academia, he proposed the concept of user engineering and the idea of artifact development analysis as well as the new concept of experience engineering. Professor Masaaki received his MA in psychology from Waseda University. He served as a conference chair in many international conferences and is an author or a contributor of more than 40 books.Stefano Federici
, PhD, currently serves as a professor of general psychology and psychology of disability at the University of Perugia, Italy. He is a member of the editorial board of Disability and Rehabilitation: AssistiveTechnology and Cognitive Processing as well as of the Scientific Committee of the International Conference on Space Cognition. He has authored more than 150 international and national publications on cognitive psychology, psychotechnology, disability,sexuality and disability, and usability. He currently leads the CognitiveLab research team at the University of Perugia.Maria Laura Mele
is a psychologist. She received her PhD in cognitive, physiological, and personality psychology from the Interuniversity Center for Research on Cognitive Processing in Natural and Artificial Systems (ECoNA) of the Sapienza University of Rome. Her main research topics are focused on usability and user experience of visual and sonified human–computer interfaces, with a focus on both implicit and explicit cognitive components involved in human interaction processes. She is currently a member of the CognitiveLab research team at the University of Perugia.