1st Edition
Crisis Management and Sports Global Perspectives
In an increasingly turbulent, insecure and fast-changing world, this book presents case studies of crisis management that help the reader to understand what best practice looks like and how to guide sport organizations through the crises that are an inevitable aspect of commercial life.
Featuring the work of leading researchers from ten different countries, and drawing on work in sport management, sport communication and socio-cultural sport studies, the book includes cases from around the world. It explores important themes in contemporary sport management, including resilience in sport organizations; the use of technology in crisis communication; the socio-cultural dimensions of crisis management; reputation and image management; policing and security, and the management of sports events. It also offers examples from a wide range of different sports, including tennis, golf, soccer, gymnastics, mountaineering, rugby, distance running, and the Olympic Games.
This book is an essential addition to the library of anybody with an interest in sport business and management, event management, crisis communication or public relations.
1. Introduction to Global Perspectives in Crisis Management and Sports
Brian E. Menaker, Dale Sheptak and James J. Zhang
2. Crises and the Effect of Fear on Sport Event Attendance
Stefan Chatrath and Daniel Heuermann
3. Resilience and Crisis Management in Sport Organizations: Applying a Social-Ecological System Approach
Brian E. Menaker and Makayla R. Hofstetter
4. Crisis Management in Tennis: Game, Set, and Match
Chris Galloway and Trish Bradbury
5. Crisis in Alpine Recreational Sport: Managing Death in the Mountains
Jon Heshka and Grant Statham
6. The Use of a Single Spokesperson or Dual Spokespersons for Crisis Communications
Ashleigh-Jane Thompson and Geoff Dickson
7. Application of Modern Technology for Race Course Crisis Communication
Katharine M. Nohr and Angela Hayslett
8. A Symbolic Interactionist Framework for Examining Athlete Social Media Activity as Crises Generator
Sam Belkin and Brian Monahan
9. Crisis Communication and Racism in Sport: When Cultural and Organizational Values Collide
William Crossan, Daniel Opelík and Jan Šíma
10. Crisis, Reputation, and Image Management in Sport: The Doping Case of Diogo Vitor from Santos Football Club
Eduardo de Oliveira Cruz Carlassara, Ary José Rocco Junior and Vinicius Lordello Cegalini
11. COVID-19 Pandemic and Sporting Events - Tokyo 2020 Olympics: Challenges and Solutions
Sardar Mohammadi, Mojtaba Ghasemi Siani, Hossein Abdolmaleki and Mikihiro Sato
12. Entrepreneurial Crisis Management for Stakeholder Retention in Sport: RunCzech and the Covid-19 Pandemic
William Crossan and Jan Šíma
13. Crisis Management, Innovation, and Entrepreneurship in Sports: The Case of the Valleys Gymnastics Academy
Elizabeth Lewis and Alex McInch
14. Organizational Structure, Culture and Crisis Management in Sport: A Turkish Perspective
Nurullah Emir Ekinci
15. Crisis & Risk Management in the Fitness Industry
Devin J. F. Anderson, Paak Phantumabamrung, Nikita Semenov and Shelby N. Glasgow
16. Policing Responses to Crisis at Sport Events: A Comparison of Two Scottish FA Cup Finals
Dale Sheptak and Brian E. Menaker
17. Sport Governance and Crisis Communication: The Application of Situational Crisis Communication Theory
Dale Sheptak, Charles Campisi and Anthony Dick
Biography
Brian E. Menaker is Associate Professor, Interim Associate Department Chair, and Kinesiology Graduate Program Coordinator in the Department of Health and Kinesiology at Texas A&M University–Kingsville, USA. His research focuses on the impact of public policy on sports, and considers the intersection of spectator sport events and venues with public health and safety.
Dale Sheptak is Associate Dean of Graduate Business Programs and Professor of Sport Management at Baldwin Wallace University, USA. Dale’s research focuses on the role of sports in education, how youth sports as a business model is changing the way we coach and develop young athletes, and sport spectator deviance and crime at sport venues and events.
James J. Zhang is Professor of Sport Management at the University of Georgia, USA. His primary research interests are applied measurement and/or applied studies examining sport consumers and organizational behaviors.
