This volume centers on the relationship between media and crisis communication, the need to address which has only been heightened by the recent experience of COVID-19 and the needs for public health crisis communication.
With multiple voices and multiple fields engaging simultaneously with crisis communication, this book illuminates the role of media in crisis communication within this complex environment. Both traditional and digital media, including social media platforms, respond to an array of crisis contexts including political crises, public health crises, disasters, and organizational crises. The book presents original research that approaches the effects of media in any of the possible crisis contexts.
This collection will interest scholars and students of crisis communication, public relations, risk communication, digital media and political communication.
Series Editor’s Foreword
Michel M. Haigh
Introduction
Chapter 1: Black Press Videos As Crisis Communication Tools for Social Amplification of Risk In a Global Pandemic
Chalise Macklin and George Daniels
Chapter 2: Examining How Medium, Message, and Apology Used in Crises Responses Impact Stakeholders
Michel M. Haigh and Prisca Ngondo
Chapter 3: Arab Spring Conflict Visuals: A Content Analysis of Crisis Coverage on pan-Arab TV News
Michael D. Bruce
Chapter 4: Differentiation Versus Denial: Impact of Messaging About Player Transactions On Team Reputation, Ticket Sales, and Sports Channel Subscriptions
Joseph R. Blaney and Stephen K. Hunt
Chapter 5: Media Framing, Sports Activism Failure and Crisis Communication-
European Football Teams and the One Love Campaign at the World Cup 2022
Karoline Kokholm, Marit Lott & Winni Johansen
Chapter 6: Lessons Learned from the Early Days of the COVID-19 Pandemic: Communicating about Public Health Risks on Social Media
Elina R. Tachkova and Grace Ellen Brannon
Chapter 7: The effectiveness of converging warning messages from multiple weather communicators
Saymin Lee, Jiyoun Kim, Anita Atwell Seate, and Brooke F. Liu
Chapter 8: Crisis Communication in the Age of AI: Navigating Opportunities, Challenges, and Future Horizons
Yang Cheng, Jaekuk Lee, Jinzhe Qiao
Chapter 9: Checking the Pulse of Stakeholders through the Eyes of the Media:
Examining Publics’ Emotions in Covid Management and Communication
Augustine Pang, Jerena C. K. Ng, and Ryan Lim
Chapter 10: Cloaking through Crisis Communication: Hiding Uncomfortable Information
W. Timothy Coombs
Biography
W. Timothy Coombs (PhD Purdue University) is a former university professor and currently is on the Advisory Board for the Centre for Crisis & Risk Communications and is the Editor-in-Chief of the Journal of Contingencies and Crisis Management. He has been researching crisis communication for the past 30 years and develop the situational crisis communication theory. His crisis communication research has won multiple awards from professional organizations including the Jackson, Jackson & Wagner Behavioral Science Prize from the Public Relations Society of America and the Pathfinder Award from the Institute of Public Relations in recognition of his research contributions to the field and to the practice. He is the author of Communicating in Extreme Crises: Lessons from the Edge. Coombs is also an ICA Fellow and an Academic Core member of the University of Georgia Crisis Communication Think Tank.
